FAQ

Who can buy from Fashion Island?

Fashion Island is a wholesale distribution business therefore only approved retail stores can purchase products.

I am a retail store, how do I place an order?

You will need to register as a retail buyer. There are a few options:

  • Sign up through our website
  • Call us at 604-681-8636 or toll-free at 1-877-425-8300
  • Visit us in person at Suite 119 - 1951 Glen Drive, Vancouver, BC V6A 4J6

Once you have been approved as a retail buyer, we will provide access to our website to order. Alternatively you can visit our showroom to see the product and purchase in person.

How does the pricing work on your website? By pack or by piece?

The prices listed on the website under each product is based on the pack cost, not the individual piece cost, unless otherwise stated or shown. For the most part the packs come in 3 with some exceptions. Therefore if a price for a style is listed at $90 and there are 3 pieces to a pack, the individual piece cost is $30.

What method of payment do you take?

We take credit and debit card, e-transfers, cheques and cash.

Can I make a designated appointment to see the various brands in your showroom?

Of course! Although it isn’t required, making an appointment ahead of time allows gives us some time to sit down and get to you know you, your store and your needs so we can tailor what we show you.

I placed an order online, how long will it take to ship? 

We make getting your product to you, our priority. Typically, orders take 1-3 business days depending on where you are located. For full shipping details, please visit our shipping page.

Can I track my order?

Yes you can. We can provide you with a tracking number.

Do you ship across Canada?

Yes!

Do you ship internationally?

We are not currently set up to ship outside of Canada.

Where are you located?

We are located in Vancouver, BC, Canada. Our showroom address is:

#119 - 1951 Glen Drive, Vancouver, BC V6A 4J6

How can I find out when you get new product or have sales?

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